Refund Policy

The Web Creation Refund Policies

At The Web Creation we take great pride in delighting our customers. Please review our web hosting refund policies.

Website Design and Development – The deposit paid to The Web Creation covers the cost of design work carried out. It is not possible to refund a deposit after thirty (30) days or once The Web Creation has sent the first design to the Client. The Web Creation reserve the right to decide whether a refund is applicable if requested by the Client for any reason. A refund is not guaranteed by The Web Creation, but possible providing The Web Creation decides upon this option. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase. If your account has been cancelled by us due to a breach of the terms and conditions on your part, you will not be eligible for a refund. Phone requests will not constitute acceptance of any cancellation.

Web Hosting Accounts – All new web hosting accounts are covered by a 30 day money back guarantee. If you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will issue a 100% refund of your money unless otherwise specified at, or prior to, the time of purchase.

Web Hosting Renewals – Your web hosting account will renew on a monthly basis. Refunds for web hosting account renewals will be granted to customers who request a cancellation of their service, in writing, no later than 5 days before the renewal date. No exceptions will be made to this policy.

Domain Names – All domain names sales are made final at the time of purchase. You are the sole owner of any domain names registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.

Changes to registered domain names (incorrect spelling, etc..) cannot be made once the domain has been purchased with a domain registry. It is very important that you verify the spelling of your domain name and it is recommended that you have someone else read it as well to ensure it is exactly as expected.

Domain Name Renewals – Domain Name renewals are billed automatically on the schedule agreed to in the contract. They will renew automatically until you write in and cancel the renewal of you domain name. Keep in mind that domain names are on a minimum of an annual plan.